School Gateway User Guide

 

Parents Guide to School Gateway

Account Activation

* Navigate to www.schoolgateway.com
* Select I’m a new user
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* Enter your email address and mobile number that is registered with your child’s school
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* Select Send PIN– your 4 digit PIN will be sent via text message to your mobile phone
* You will need this PIN number each time you log in so keep it safe!sg-pg-03

* Your email address will be pre-filled, enter your 4 digit PIN number
* Click Login to get started

Logging in

* Navigate to www.schoolgateway.com
* Enter your email address and PIN numbersg-pg-04
* Once you have logged in you will be directed to the My Schools pagesg-pg-05
* The schools that you are linked to will be shown
* Your registered email address and your child/children are displayed
NB: If these details are not correct please contact the school directly

Making Payments
* To view and/or make a payment select Make a payment
* If you are linked to more than one school, select a school from the drop down Linked school(s) list
* Tick the Make payment tick box next to the item you wish to paysg-pg-06
* Parental consent or a parental comment may be required
* Tick the Parental consent (required) box if you are happy to give consent
* Enter your comment in the Comment box if requiredsg-pg-07
* To continue, choose another item to pay or if you have finished select the View my basket button
* You will be shown a summary of your paymentsg-pg-08
* To return to the items available for payment select Back to payments
* To proceed with your payment, select Checkout

Lunch Money

* Select Lunch money to view or top up your child’s lunch money accountsg-pg-09
If you are registered to more than one child in the gateway and you have a child at Primary school and a child at Secondary school, you will need to select a Purse Type from the drop down menusg-pg-10
* Select SIMS Dinner money to top up or view the lunch money balance for a Primary school student
* Select Catering to top up or view the lunch money balance for a Secondary school student
* Click Top up to add funds to the lunch money account
* You will be redirected to the Make a Payment screensg-pg-11
* Select the Dinner money item and enter the amount you wish to pay
* To continue, choose another item to pay for, or if you have finished select View my basket
* You will be shown a summary of your payment
* To return to the items available for payment select Back to payments
* To proceed with your payment, select Checkout

Payment Screens

* Enter your card details and cardholder informationsg-pg-12
* To complete your payment select Submit payment
* To clear the form and start again, select Clear Form
* You may be redirected to a security screen. This will be Verified by Visa or MasterCard SecureCode depending on your card type
* When your payment is authorised the transaction details are displayedsg-pg-13
* To print your payment summary, click Print
* Select Complete Payment. You will then be returned to the School Gateway where you will be shown the Payment transaction detailssg-pg-14
* To return to the list of payment items available to you, select Back to the payments page
* You will receive an email confirming the payment details

Payment History

* Select Payment History to view and download your payment history
* Your transaction history will be listedsg-pg-15
* Narrow your transaction history by using the search options
* Select a school if you are registered to multiple schools
* If you are registered to more than one child, narrow your search by entering the students name
* Select a start date and/or end date of when a payment was made
* Select Show to run the search
* To view details of a transaction select View detailssg-pg-16
* Details of the transaction will be shown at the bottom of the screen in Transaction details
* To save a copy of your payment history select Download

Change your PIN

* Change your PIN by selecting Change PINsg-pg-17
* Enter your current PIN
* Enter your new PIN and again to confirm it
* Select OK to save the changes

Resetting your PIN
* To reset your PIN, select the Forgotten your PIN? button on the login screensg-pg-18
* Enter your email address and the mobile number that is registered with the school and select Send PIN
* A new PIN will be sent to your mobile number